DCM Case Manager Supervisor

Job Details

Job Location

Orlando , FL

Position Type

Full-Time

Education Level

Bachelors Degree

Job Shift

Days

Description

JOB PURPOSE :

The DCM Case Management Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff complete Needs Assessments, develop Service Plans and make appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client, that quality services are provided and that their Service Plan is completed in a timely manner.

• Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES :

Provide Vision and Leadership

KPI : Hold weekly caseload staffing sessions with 100% of Case Managers; ensure all program / policy updates are communicated within 48 hours.

Develop and Empower Staff

o Making quality hiring decisions.

o Training, mentoring, and modeling trauma-informed care and best practices.

o Monitoring performance, documenting progress, and delivering evaluations.

KPI : Maintain 90% staff retention; ensure 100% of Case Managers receive timely performance evaluations and at least 2 professional development opportunities per quarter.

Ensure Quality and Compliance

KPI : Conduct weekly case reviews for 100% of active cases; achieve 95% compliance rate on documentation accuracy and timeliness; ensure 100% of IRPs are updated as scheduled.

Collaborate and Drive Results

KPI : Ensure 100% of required reports are submitted on time; document at least 3 program improvements per quarter resulting from staff or leadership feedback.

Promote Growth and Professional Development

KPI : Track 100% completion of mandatory trainings; provide at least 1 additional skill-building workshop per quarter.

Foster Collaboration and Community Trust

KPI : Achieve 85% or higher positive feedback in quarterly client and partner satisfaction surveys; conduct quarterly partner collaboration meetings.

Exemplify Mission-Driven Leadership

KPI : Document 100% of client grievances resolved within 10 business days; ensure mission alignment is reflected in annual program reviews.

Other Duties

KPI : Maintain 100% completion of special assignments by agreed timelines.

ESSENTIAL QUALIFICATIONS :

EDUCATION : Bachelor's degree in behavioral sciences, human services, or social services fields.

High School diploma or GED is required with 4 years' experience in lieu of Bachelor's degree. Prior experience in child welfare, emergency disaster response and / or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred. 2 years in supervisory roles. Bilingual (English / Spanish) communication skills are also preferred.

EXPERIENCE : Bachelor's degree : 4+ years' prior experience in child welfare, emergency disaster response and / or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred. 2+ years in supervisory experience. Bilingual (English / Spanish) communication skills are also preferred.

High School diploma / GED : Prior experience in child welfare, emergency disaster response and / or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred. 2 years in supervisory roles.

Bilingual (English / Spanish) communication skills are also preferred.

ATTENDANCE : Must maintain regular and acceptable attendance at such level as is determined in

the employer's sole discretion.

LICENSES : Driver's License with clear record.

VEHICLE : Must have daily use of a vehicle without prior notice.

OTHER : Must be available and willing to travel to various locations and with such frequency as the business need dictates and have access daily to reliable transportation. Must pass criminal background checks.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org . If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.