Senior Customer Service Representative

Sr. Customer Service Representative

At CVS Health, we are building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Meritain Health, an Aetna / CVS affiliate, has multiple openings for Sr. Customer Service Representatives in our permanent work from home role at $19.50 / hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role. They should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.

Position Summary

This position includes :

• Handling incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc.
• Maintaining department established performance metrics at a meets or exceeds expectations level.
• Working together as a team and applying the Aetna Core Values in day-to-day operations.
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline
• Handling Service Challenges
• Providing Solutions to Constituent Needs
• Working Across Boundaries

Required Qualifications

This position requires :

Preferred Qualifications

This position prefers :

Education

High School diploma, G.E.D. or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is : $18.50 - $42.35. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.