General Manager - Various Baton Rouge locations

A little about us

Since our inception in 1995, CC's Coffee House has remained one of the greatest places to work in every neighborhood we serve. Our mission to serve everyone better than anyone else is a guiding principle that applies to our guests as well as one another.

SUMMARY

Follows and models the values, mission, and culture of CC's; responsible for driving sales growth and controlling costs to deliver strong business results. Manages all areas of accountability, including daily operations such as store accounting, inventory, cash-handling, staff and team member development, and supervision of Assistant Managers and team members. Always ensures exceptional guest experiences and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for overall store profit results versus targets; analyze business performance, develop and execute plans to achieve results.
• Provide financial reporting including P&L reviews / projections, quarterly inventory reports, weekly labor reports, and daily sales recaps to the District Manager.
• Recruit, interview, hire, and develop team members who exemplify CC's culture and values. Lead performance appraisals, coaching, counseling, motivation, and recognition activities to retain and grow the store team. Perform these tasks in conjunction with Assistant Managers.
• Supervise Assistant Managers and, when on shift, supervise team members.
• Manage day-to-day operations by scheduling and managing labor, ordering products and supplies, and controlling waste.
• Build sales plans by utilizing marketing strategies and community involvement. Lead Local Store Marketing efforts and execute promotional campaigns provided by the Marketing Department.
• Ensure cash security procedures are followed; prepare daily settlements and bank deposits in accordance with company policy. Monitor transactions to minimize losses and prevent theft.
• Maintain high standards of guest service, speed, and quality. Ensure guests are greeted, served, and engaged according to company standards. Coach team members to deliver table touches and create memorable guest experiences.
• Supervise team members to ensure espresso drinks, brewed coffee, pastries, and other products are prepared following company recipes and procedures.
• Perform inventory counts per schedule; investigate variances and take corrective action.
• Ensure store equipment, facilities, and merchandise displays are maintained according to company guidelines.
• Enforce compliance with OSHA, health codes, and company safety / security policies. Recommend and implement improvements to enhance safety, quality, and efficiency.
• Drive to and from the bank for deposits, as well as to team meetings, job fairs, training, and other events, as needed.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

REQUIREMENTS