Associate Technical Support Engineer

A company is looking for an Associate Technical Support Engineer (Eastern or Pacific Time).

Key Responsibilities

Review and handle customer inquiries, using established triage processes to resolve less complex issues

Collaborate with other teams to escalate high-priority or complex tickets appropriately

Educate customers through ticket responses and join calls to gather information and address issues

Required Qualifications

2+ years in a technical role, troubleshooting and resolving issues with various technologies

Experience with Windows, macOS, Linux, networking (TCP / IP, DNS, Wireshark, SSL), and third-party security agents

Ability to prioritize and escalate customer issues effectively

Positive attitude and proactive approach to enhancing customer experience

Hands-on experience with cloud platforms like AWS and Azure is preferred