Recovery Coach (Child Case Manager)

Description

Clarvida

Pathways of Arizona

Job Description

Job Title : Recovery Coach

Program(s) : Case Management

State : Tucson, Arizona

Population Served : Clinical

Reports To : Clinical Supervisor

FLSA Status : Non-Exempt

SUMMARY

The Recovery Coach coordinates and / or directly provides covered behavioral health services to address individual client needs. The Recovery Coach serves as a participating and facilitating member of the client’s team by providing services individually or as part of a team. The Recovery Coach is responsible for bridging services and gathering information from community resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and implement individual service plans (ISP) and crisis plans.
• Facilitate child and family team (CFT) meeting or the Adult Recovery Team (ART).
• Assist clients in navigating the behavioral health system.
• Aid the client in the identification and development of natural supports.
• Provide support during crises by helping families develop coping strategies and finding immediate assistance.
• Collaborate with mental health professionals to create crisis intervention plans tailored to the family’s situation.
• Work collaboratively with family members, therapists, and other members of the care team to ensure comprehensive support.
• Ensures that all services, procedures, and forms provided are culturally relevant, linguistically appropriate and gender responsive (including Lesbian, Gay, Bisexual, Transgender, and Questioning (LGBTQ).
• Ensures that all clients are seen according to contract requirements.
• Maintains accurate and confidential records of client interactions, progress, and outcomes and documents all records in the Electronic Health Record (EHR).
• Completes the required number of job-related trainings according to all state and contractual required guidelines.
• Ensures the safety, health, and welfare of staff and clients at all times.
• Acts as a positive role model and mentor for children, parents, and their families.
• Treats others with respect, confronts negative behavior, and supports confrontation.
• Attends and participates in all required meetings including individual supervision and team meetings.

OTHER DUTIES

SUPERVISORY RESPONSIBILITIES

PHYSICAL DEMANDS

WORK ENVIRONMENT

TRAVEL

REQUIRED EDUCATION AND / OR EXPERIENCE

PREFERRED EDUCATION AND EXPERIENCE

CERTIFICATES, LICENSES, REGISTRATIONS

QUALIFICATIONS

Ability to respond effectively displaying professionalism, sensitivity, and empathy to linguistic, cultural, social, economic, and individual differences and challenges. Ability to write and maintain accurate and timely documentation. Ability to present information 1 : 1 and to groups in an organized and concise manner.

Must be able to work independently as well as a member of a team. Must have excellent organizational and time management skills. Must remain flexible and able to handle multiple priorities with the ability to adjust to high pressure and rapidly changing business conditions.

Ability to quickly assess unique situations and develop and apply strategies to effectively meet the needs of the child and family. Ability to interpret contracts and ensure compliance. Ability to provide exemplary service to employees and outside constituents.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

MY SIGNATURE BELOW INDICATES THAT I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AND AGREE THAT I AM QUALIFIED AS TO EDUCATION AND SKILL TO MEET THE REQUIREMENTS OF THE POSITION WITH OR WITHOUT REASONABLE ACCOMMODATION(S) :

__________________________________________________          _____ / _____ / ______

EMPLOYEE SIGNATUREDATE

__________________________________________________          _____ / _____ / ______

SUPERVISOR SIGNATUREDATE

Recovery Coach07 / 25 / 2025