Global Client Manager, Media & Entertainment (Remote)

Global Client Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Are you an experienced travel account management professional interested in the Media and Entertainment Industry? Amex GBT is looking for a creative, expert, detail-and strategic client manager to support some of our most important entertainment clients in production, news, sports, music, and theatricals business.

The Global Client Manager acts as the primary point of contact for our clients' strategic needs. They are focused on identifying and delivering new opportunities, driving client and traveler satisfaction, crafting strategic solutions, promoting GBT's capabilities specific to entertainment clients, acting as an entertainment travel subject matter expert, and retaining and growing some of our most important clients. The role is to identify innovative solutions, to have a strong understanding of the client and competitors, and an in-depth knowledge of the travel industry. Working with a high performing team in a collaborative environment, the client manager will ensure that client initiatives are fully delivered, and expectations are exceeded. Most importantly, the Manager is a key participant in supporting our clients in delivering their product, whether it be news, sports, film production, or television programming, whether transient or contracted / group travel.

This position is virtual, based in the US or Canada and will be expected to work west coast hours. Travel is required 10% to 20% of the time. The position requires technical knowledge of travel management company operations. Those without TMC operational experience will not be considered.

What You'll Do :

• Possessing an in-depth understanding of your client's strategic objectives, key drivers of success, organizational culture, and business objectives.
• Providing guidance to customers in the assessment of goals and strategies to transform and optimize their program.
• Identifying unique travel needs that exist for news, sports, film or TV production, and developing innovative solutions to enhance productivity & improve the traveler / arranger experience during service fulfillment.
• Provide strategic recommendations (and act upon them) for both the structure of the client's program and the fulfillment of such change at Amex GBT.
• Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Group Management and GMN Directors)
• Building a web of influence at key levels within the account and among affiliate studios / networks / theatrical BUs
• Completing strategic account plans, passionate about identifying ground-breaking business opportunities that enhance and optimize the customer experience
• Leading the improvement of the Amex GBT value proposition through consultation, technology road mapping and optimizing online servicing solutions.
• Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.

What We're Looking For :