ServiceNow Solution Architect - US

ServiceNow Solution Architect - US3

Location- US - San Jose [Should work from office]

Job Description

Jade is looking for resources (8-12 years of exp) :

As a Solution Architect, you will work at the intersection of product, platform, and data, ensuring that learning solutions are designed for scalability, reliability, and seamless integration. The ideal candidate has deep expertise in enterprise solution architecture, customer experience or learning platforms, and large-scale workflow automation, with hands-on experience in ServiceNow or equivalent enterprise systems.

Key Responsibilities

Solution Architecture & Design

• Architect end-to-end solutions for the ServiceNow University product, enabling AIpowered

learning workflows, proactive engagement, and connected experiences.

third-party systems.

CCX to ensure alignment and reuse of common patterns.

Learning Platform Enablement

designs.

modularization.

Technical Strategy & Leadership

scalability, and performance.

Influence product direction by bringing user-centric architectural insights into the

roadmap.

and implementation teams.

architecture standards.

Required Qualifications

application design.

context.

platforms.

product, engineering, and business stakeholders.

Preferred Qualifications

systems.

recommendations, intelligent routing).