Concierge (Casual / Per Diem Evenings 3pm to 11pm)
Engel Burman Sr Housing at E Meadow IncEast Meadow, NY, US30+ days ago
Job type
- Full-time
Job descriptionReceive incoming sales inquiries, whether by phone or in-person visits. Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry. Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail. Ensure that the front desk area and lobby is tidy and presentable. Accept monthly Resident rent checks on behalf of the accounting office. Accept maintenance work orders. Engage with prospective residents and their families to understand their needs and interests. Provide assistance to residents and their families with their inquiries, requests, and concerns. Offer guidance and information on community activities, events, and amenities. Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook. Make trip reminder calls to residents as directed by Director of Resident Services and / or Director of Recreation Performs other duties and / or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty. Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members. Knowledge of security / fire alarm systems and procedures. Monitor security and emergency call systems. Knowledge of appropriate response to emergency situations. Maintain home base at the front desk during an emergency. Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines. Stay updated with information related to the assisted living community's services.
Job Description
Job Description
Reception and Greeting :
- Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.
- Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls after transferring to the appropriate person or department.
- Take accurate messages as necessary.
- Provide general information about the assisted living community and its services to callers and visitors.
- Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.
- Operate and use appropriately the radio communications system.
- Accept / sign for overnight packages and call department to inform them of the delivery.
- Make PA announcements as required by administration.
- Wear proper and clean company uniform.
Sales Inquiry Handling :
Administrative Support :
Resident and Guest Support :
Emergency Response :
Adherence to Policies and Regulations :
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Concierge • East Meadow, NY, US
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