Associate Practice Manager

Associate Practice Manager

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

In collaboration with leadership, the Associate Practice Manager provides strategic operational leadership, supervision and direction in regards to all administrative, financial, regulatory, quality, human resources, patient / employee satisfaction, and clinical aspects for the following scope :

Complexity Factors (may involve a few of the following factors of practice complexity) : multiple practice locations, high practice / facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments / entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships / collaborations.

Ensures management of daily practice operations run efficiently and effectively including : patient scheduling, billing, and coordination of services / facility(ies), providing quality care to patients; championing quality initiatives with the providers and staff, maintaining a patient / customer focus as evidenced by patient satisfaction scores and other indicators, achieving financial goals related to budget, offering a collaborative work environment that values professional ownership / accountability for physicians and staff as demonstrated through retention and engagement / satisfaction scores, regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices, complying with regulatory requirements, serving as liaison to embedded specialists, external stakeholders, other UPHS providers and acts as point person for general facility management and managing (directly and indirectly) practice staff.

Responsibilities :

Internal Relationships :

• Employees - Regularly meets with employees to improve communication and to build productive relationships (staff and physicians). Solicits feedback on how to improve performance and provides constructive feedback.
• Employee Communication - Continuously communicates to physicians, and staff the importance of patient satisfaction, quality of care, and sound financial performance and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
• Internal Partnerships As requested / needed, will work with leadership, clinical leadership, affiliates and suppliers in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth. Participates in operational integration of programs by ensuring alignment of communication with department, entity, and practice Leadership and staff.

External Relationships :

Facility Management :

General Accountabilities :

Strategic Planning Processes :

Patient Care Processes :

Clinical Effectiveness and Quality Improvement :

Regulatory Compliance :

Financial Management :

General Accountabilities :

If Applicable, Research : Provide support to physicians in their research initiatives, such as ensuring compliance with the protocols and working together to implement research goals with clinic operations.

If Applicable, Academic : Provide support to physicians for their academic involvement, such as CV / CME updates, credentialing, reimbursements, etc.

Other Accountabilities : responsibilities may vary based on specific department / practice needs.

Recruitment & Retention : Selects practice staff who can demonstrate both the professional requirements and UPHS core values Creates a work environment that is aligned with UPHS Core Values. Ensures new hires are provided adequate orientation and training to display competence