Customer Operations Representative

Giesecke+Devrient is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. This position will support the G&D U.S. Mobile Security business unit.

Job Summary :

The Customer Operations Representative is responsible for providing internal and external support for all customer operations requirements. This may include order processing, material procurement, coordination of production scheduling, sourcing of special packaging or solutions, coordination of logistics including product shipping, customs clearance and delivery. This position requires direct interface with customers, suppliers and internal support organizations to ensure timely and accurate deliveries. A high level of responsiveness and service is required for all order processing duties, responsibilities and other assignments.

This position will be based on site at our US headquarters facility located in Dulles, Virginia. This position offers 50% hybrid after initial 3-month training.

Qualifications :

• High School Diploma or GED required, bachelor’s degree preferred.
• Minimum of 3 years Customer Service-related work experience working directly with internal and external customers.
• Excellent organization, planning, and multi-tasking skills with extremely high attention to detail
• Excellent communication skills
• Proficiency with Microsoft Office applications. (Word, Excel & PowerPoint)
• General understanding of ERP system functionality with respect to order processing, inventory management, status monitoring and receiving.
• Experience with order processing, planning / expediting and scheduling in a manufacturing environment preferred.
• Experience in SAP preferred.

Essential Functions :

Order Processing and Customer Support :

Customer Support :

Operations Support :

Packaging and Logistics Support :

Other duties may be assigned.