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Operations Leader

Operations Leader

Godfrey’sFalls Church, Virginia, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Title : OPERATIONS LEADER (OL)

Position Type : Salaried

Reports to : Operations Manager

Our Motto : “Hospitality, Taste & Atmosphere”

Position Description :

The Operations Manager is responsible for managing all MH operations, and responsible for the back-office operations of GODFREY’S to ensure guests experience warm hospitality, a friendly atmosphere, a clean environment with a personal touch. As a ‘face’ of MH and GODFREY’S, your central goal is to provide guests with outstanding customer service. You need to possess a warm,

caring manner and outstanding people and problem-solving skills. The Operations Leader is to ensure guests experience warm hospitality, a friendly atmosphere, a clean environment with a

personal touch.

General Responsibilities :

  • Manage all MH operations.
  • Assist the GM as needed at GODFREY’S.
  • Supervise Maids, Houseman and Cleaning Crew.
  • General administration duties as assigned.

MEETING HOUSE DUTIES :

  • Check-in and out hotel guests with Skytouch.
  • Answer all phone calls and doorbell calls to assist hotel guests.
  • Prepare key cards for guest check-ins prior to arrival.
  • Assign room cleanings to maids and SPOT inspect a few rooms after cleaning.
  • Update room maintenance report and notify maintenance team.
  • Maintain inventory logs of supplies needed for operations.
  • Organize and inspect storage rooms, maid closets and laundry room to ensure all areas are clean and organized at the end of your shift.
  • Supervise maids / cleaners and maintenance team for daily cleaning and repairs.
  • Prepare daily cleaning report for the GM on issues to be addressed with team.
  • Review STR report and share with GM to adjust rates as needed.
  • Update Room Rate sheet daily.
  • Prepare end of shift report.

    • GODFREY’S DUTIES :

  • Help in GODFREY’S with rush times, events and fill in for missing staff.
  • Receive and respond to all calls for GODFREY’S & MH.
  • Process all food and drink orders and manage inventory.
  • Deliveries : receive, log, and photograph all shipments that come in.
  • Enter all deliveries in MarginEdge.
  • Responsible for maintaining and organizing the inventory of food, dishes, glasses, utensils, equipment, supplies, cleaning products, etc. and entering in MarginEdge.
  • Responsible for keeping all inventory and storage areas neat and organized
  • Enter new recipes in MarginEdge.
  • Process invoices and enter in QBO and MarginEdge.
  • Review and prepare equipment service schedules and repair needs.
  • Book service calls and meet with technicians during repairs to ensure work is performed.
  • Daily staff parking enforcement and outdoor area cleaning / status walk
  • Attend weekly Managers meeting.
  • Other duties as assigned.

    • Goal : Maintain 95% customer satisfaction.

    Annual Salary : TBD

    Health Insurance : GODFREY’S & MH will contribute up to $150 pm towards your insurance plan after 90 days employment. Additional $50 pm for each additional year of employment up to $300 pm.

    Bonus : Percentage of net income.

    401 K : Matching 401(k) contribution after 3 years employment.

    PTO : 14 per calendar year, includes holidays, sick days, vacation days per calendar year ( 2 additional vacation day per each year of employment). No roll over.

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    Operation • Falls Church, Virginia, United States