Team LeaderRoyal Farms • Frederick, MD, US
Team Leader
Royal Farms • Frederick, MD, US
30+ days ago
Job type
- Full-time
Job descriptionOversee the full scope of shift operations as the person in charge. Perform shift operational tasks including POS transactions, vendor check-in, and adhere to cash control standards. Oversee and hold team members accountable for compliance with policies, procedures, and safety requirements. Consistently follow all safety and security procedures. Serve as a certified trainer by onboarding and training team members. Ensure the 24 / 7 execution of all food service and beverage programs. Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness. Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.) Maintain a clean and organized work area to ensure safe working conditions. Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards. Demonstrate accountability by completing assigned tasks with attention to detail. Follow Royal Farms safety, security, and operational procedures. Uphold the mission, core values, and brand standards of the company. Perform other projects / duties as assigned. Supervise all store employees in the absence of a more senior leader. Must be at least 18 years old. Must have a high school diploma or GED. Must possess strong written, verbal, and interpersonal communication skills. Must possess strong supervisory and organizational skills. Demonstrated strong leadership skills. Demonstrated ability to encourage, inspire, and develop team members. Minimum of 1 year of food service or retail management experience. Internal candidates should be employed for at least 90 days. A current ANSI-approved Food Safety Manager Certification. Basic business math, accounting, computer, analytical, and decision-making skills. Team Leadership : Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment. Operational Excellence : Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures. Accountability : Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments. Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift. Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching. Must be available to primarily work second / third shift, weekends, and holidays based on business needs. Must be flexible with the work schedule to assist with the changing needs of the business. Must be or become Food Safety Certified within required timeframes and maintain certification thereafter. Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE. Must wear slip-resistant shoes while on duty. Must maintain reliable transportation and consistent, on-time attendance.
Team Leader
The Team Leader is responsible for the complete operations of the store while on duty and acting as the person in charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.
Responsibilities
Customer Service & Sales
- Ensures every customer receives outstanding service by providing a friendly environment.
- Coach and support team members in delivering consistent, friendly, and knowledgeable service.
- Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives.
- Operate POS transactions, vendor check-in, and adhere to cash control standards.
Operations & Compliance
Food & Beverage Execution
Store Appearance & Maintenance
Additional Responsibilities
Supervisory Responsibilities
Qualifications
Required
Preferred
Success Factors
Work Requirements
Pay Range USD $16.00 - USD $21.00 / Hr.
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Team Leader • Frederick, MD, US
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