Billing Analyst

Job Description

Job Description

We are looking for a detail-oriented Billing Analyst to join our team in Atlanta, Georgia. In this long-term contract position, you will play a key role in ensuring accurate and efficient billing processes for key accounts, while also managing collections and maintaining strong customer relationships. This is an excellent opportunity to contribute to the financial operations of an organization and work collaboratively with internal and external stakeholders.

Responsibilities :

• Prepare and process daily invoices for key account customers, adhering to contractual terms and conditions.
• Verify the accuracy of special billing rates and ensure compliance with customer agreements.
• Upload invoices to third-party billing platforms and provide required documentation, such as work orders, purchase orders, and time tickets.
• Monitor invoice statuses in third-party platforms, resolving rejected invoices and addressing holds promptly.
• Collaborate with key account managers and district offices to resolve invoice disputes and ensure timely resolutions.
• Communicate with customers to address discrepancies, investigate complaints, verify charges, correct errors, and confirm payment dates.
• Provide statements of account and other billing details to customers, account managers, and relevant personnel upon request.
• Drive improvements in accounts receivable aging and bad debt expense metrics.
• Escalate unresolved disputes to management when necessary.
• Utilize Excel functions such as pivot tables and VLOOKUPs for data analysis and reporting.
• Proven experience in billing functions and accounts receivable processes.
• Familiarity with collections and cash collection procedures.
• Proficiency in Excel, including pivot tables and VLOOKUPs.
• Experience working with third-party billing platforms and uploading invoices.
• Strong analytical skills with attention to detail and accuracy.
• Excellent communication skills for resolving disputes and maintaining positive customer relationships.
• Prior experience in industries such as construction or retail is highly beneficial.
• Ability to work collaboratively with internal teams and external stakeholders.