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Senior System Engineer
Senior System EngineerBayforce • Orlando, FL, US
Senior System Engineer

Senior System Engineer

Bayforce • Orlando, FL, US
3 days ago
Job type
  • Full-time
Job description

Overview

The Systems Engineer Service Management will support and facilitate the IT Service Management (ITSM) processes such as Service Catalog, Incident, Problem, Change, Release and Configuration Management. This role will support the ITSM platform and take part in the design, deployment and maintenance of the ITIL service management toolset (BMC Helix) from a functional perspective. This position requires experience managing ITSM processes, knowledge of ITIL and ITSM best practices and technical knowledge of both IT infrastructure and applications / SDLC. In executing processes that span the enterprise, strong communication and writing skills are essential as well as experience working in a matrix environment.

Responsibilities

  • Support and facilitate ITSM processes : Service Catalog, Incident, Problem, Change, Release, and Configuration Management.
  • Support the ITSM platform and participate in the design, deployment, and maintenance of the ITIL service management toolset (BMC Helix) from a functional perspective.

Qualifications

  • Candidates should have at least 5 years' experience in ITSM / ITIL processes (ITIL certification preferred)
  • Knowledge and experience in Helix tools implementation, specifically the ITSM suite, experience developing and maintaining BMC Helix application suite
  • Minimum of 5-years of experience with BMC Helix application suite (ITSM, DWPC, Dashboards, iPaaS, discovery), and administering OOTB Helix applications suite
  • Demonstrated strong Service Management knowledge in key ITSM processes including Incident Management, Problem Management, Change Management, Service Level Management and Knowledge Management
  • Knowledge of key ITSM processes including Incident Management, Problem Management, Change Management, Service Level Management and Knowledge Management
  • ITIL Expert Certification preferred

    • Additional information

  • Seniority level : Mid-Senior level
  • Employment type : Contract
  • Job function : Other
  • Industries : Restaurants

    • Referrals increase your chances of interviewing at Bayforce by 2x

    Location and compensation notes

  • Kissimmee, FL
  • Orlando, FL
  • Greater Orlando, FL

    • Compensation ranges shown as examples : $9,000.00-$130,000.00, $85,000.00-$100,000.00, $110,000.00-$155,000.00

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    Senior System Engineer • Orlando, FL, US