Product Operations Associate
Join ETS as a Product Operations Associate and help drive operational excellence across our product portfolio. You'll support key initiatives that improve how we deliver services, collaborate across teams, and measure success. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to make a meaningful impact.
Key Responsibilities
Product & Project Delivery
- Execute tasks aligned with product work plans and timelines.
- Coordinate with Strategic Business Units (SBUs) and Functional Centers of Excellence (FCEs) to meet milestones.
- Track performance metrics and escalate issues when needed.
- Identify opportunities to improve delivery and efficiency.
Program Fulfillment
Provide regular updates on operations and project status.Apply "right-sizing" practices to streamline workflows.Create and share clear communications, including reports and updates.Support KPI tracking under manager guidance.Financial Oversight
Monitor project expenses and support budget tracking.Help achieve surplus targets by managing costs.Ensure compliance with ethical standards and regulations.Administrative Support
Schedule meetings and coordinate travel for senior leaders.Prepare meeting notes and documents (Word, PowerPoint, Excel).Maintain and update SOPs and process flows.Skills & Qualifications
Required
Bachelor's degree or equivalent experience.Strong communication and time management skills.Proficiency in Microsoft Office Suite (including Visio).Experience with project tracking tools (e.g., MS Project, Jira, Planview).Ability to manage multiple priorities in an agile environment.Professionalism, patience, and a collaborative mindset.Preferred
MBA or advanced degree.PMP certification.3+ years of experience managing complex projects or portfolios.What You'll Bring
A proactive, solutions-oriented approach.Comfort with ambiguity and a drive to find clarity.A customer-focused mindset and interpersonal savvy.A passion for helping teams succeed and delivering measurable results.Why ETS?
At ETS, we believe in the power of measurement to unlock human potential. You'll be part of a team that values innovation, integrity, and impactworking together to shape the future of education and assessment.
ETS is mission driven and action oriented
We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders.In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.