Manager, Product Management- Servicing Strategy

Manager, Product Management - Servicing Strategy

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. Imagine impacting billions of customer interactions annually! The US Card Outbound Correspondence platform is at the heart of delivering critical communications - from the credit cards in our customers' wallets to their essential statements and letters. We build the cutting-edge platform capabilities that ensure these billions of pieces of correspondence are produced and delivered seamlessly.

As a Product Manager on our Outbound Correspondence team, you will innovate and manage the complete product lifecycle, from initial ideation to development and launch, specifically driving the modernization of the core technology that powers our credit card production. You will be a central figure, collaborating across diverse teams, including software engineers and architects to key partners in supply chain, operations, and various business stakeholders. Your mission will be to deeply understand both internal and external customer needs, translating them into innovative new capabilities that not only optimize but transform our credit card production.

We're seeking a visionary Product Manager who blends robust product management expertise with a keen understanding of data systems, processing, and, most importantly, user needs. Your ability to navigate complex stakeholder landscapes and demonstrate strong matrixed leadership across numerous internal and external partners will be crucial to your success.

Capital One Product Framework

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful product management :

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross-functional teams to solve customer problems and drive organizational alignment

Basic Qualifications :

Preferred Qualifications :

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and / or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.