Call Center Director - 1969
BhiredNew York, NY, United States4 days ago
Job type
- Full-time
Job descriptionExperience in call center leadership, preferably in healthcare or homecare Excellent communication and problem-solving skills Strong leadership and team-management abilities Ability to thrive in a high-volume environment Highly organized, process-driven, and proactive
A homecare clinic is seeking an experienced Call Center Director to lead its high-volume call center operations. The ideal candidate will oversee a large team, optimize communication workflows, and ensure exceptional patient service in a fast-paced environment.
Responsibilities
- Overseeing and managing day-to-day call center operations
- Leading, training, and motivating a large call center team
- Ensuring high standards of patient communication and service
- Implementing workflows, procedures, and performance metrics
- Streamlining processes to increase efficiency and reduce bottlenecks
- Collaborating with leadership to align service goals
Ideal Qualifications
Salary : $75k - $100k / Year
To apply, please send your resume to : Chaya@bhirednyc.com
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Director Call Center • New York, NY, United States
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