Manager, Center Administration (Cardiology)

Manager, Center Administration (Cardiology)

This role leads the daily operations of our embedded cardiology department, upholding our model of care that puts patients at the center of everything we do. The Center Administrator (CA) ensures the smooth operation and performance of our outpatient centers, handling a range of administrative, operational, and leadership tasks.

Key Responsibilities :

• Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example.
• Ensure adherence to state and federal regulations.
• Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results.
• Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming.
• Manage center associates, ensuring sufficient staff, onboarding new associates, and ongoing training and development.
• Conduct monthly meetings with Regional AOD, AMDs, and providers.
• Monitor and improve NPS Scores, providing explanations and conducting service recovery requests.
• Foster effective collaboration and communication with colleagues, patients, and key stakeholders.
• Provide assistance with administrative duties such as expense reporting, new provider hiring / onboarding, license / credentialing management, scheduling, etc.

Clinical / Patient Management :

Dyad Partnership :

Required Qualifications :

Preferred Qualifications :

Equal Opportunity Employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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