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Henry Ford Health
Patient Registration Representative- afternoonsHenry Ford Health • Detroit, Michigan
Patient Registration Representative- afternoons

Patient Registration Representative- afternoons

Henry Ford Health • Detroit, Michigan
30+ days ago
Job type
  • Full-time
Job description

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

EDUCATION/EXPERIENCE REQUIRED:

  • High school diploma or G.E.D. equivalent required.
  • One year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
  • EPIC training/experience preferred.
  • Insurance payor systems experience preferred.
  • ICD-10 medical terminology experience preferred.
  • Strong computer skills and working knowledge of Microsoft Office products.
  • Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
  • Must be willing and able to instruct others.
  • Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
Additional Information
  • Organization: Corporate Services
  • Department: ED & Admittg Reg - HFH
  • Shift: Evening Job
  • Union Code: Not Applicable
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Patient Registration Representative- afternoons • Detroit, Michigan

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