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Research IT Solutions Engineer (IT@JH Research)
Research IT Solutions Engineer (IT@JH Research)InsideHigherEd • Baltimore, Maryland, United States
Research IT Solutions Engineer (IT@JH Research)

Research IT Solutions Engineer (IT@JH Research)

InsideHigherEd • Baltimore, Maryland, United States
18 days ago
Job type
  • Full-time
Job description

IT@JH Research IT Solutions is seeking a highly collaborative, user-centered Research IT Solutions Engineer , who will provide technical engineering and solution design services for a range of IT solutions developed to meet the diverse needs of the Johns Hopkins University (JHU) and Johns Hopkins Medicine (JHM) research community. This role will contribute to the critical delivery of a new set of service offerings for the Research IT Solutions unit being rolled out under the Office of the Deputy CIO, as part of Johns Hopkins' expanding central IT support for the research mission. Research IT Solutions offers a coordinated experience to investigators through the design and facilitation of secure, cutting-edge IT solutions and services, developed and supported in collaboration with key IT teams and support partners across the institution. Research IT Solutions bridges the gap between technology and research, helping investigators navigate the complexities of IT throughout the research lifecycle. The Research IT Solutions Engineer will draw on core skills in software development practices, continuous integration and deployment, research application support, cloud platform administration, data and storage management, and AI / ML workflow enablement to deliver solutions that address the evolving needs of investigators while ensuring alignment with institutional best practices.

Specific Duties & Responsibilities

Analysis & Requirements Gathering

  • Define complex business / clinical / education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
  • Gather complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.

Design & Development

  • Develop detailed tasks and project plans by analyzing project scope and milestones for complex projects to ensure product is delivered quickly according to software lifecycle standards.
  • Write functional / technical specifications from the complex system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
  • Develop / change data input, files / database structures, data transformation, algorithms, and data output by using appropriate computer language / tools to provide technical solutions for complex application development tasks.
  • Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-base system(s) to simplify code maintenance and to improve support.
  • Provide monitoring and guidance in application design and development to more junior staff.
  • Provide thought leadership in designing and developing innovative integrated solutions.
  • Testing & Documentation

  • Create and document complex test scenarios using the appropriate testing tools to validate and verify application functionality.
  • Test all changes by using the appropriate complex test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
  • Author and maintain documentation by writing audience-appropriate materials to serve as technical and / or end-user references.
  • Mentor junior staff in testing tools and technologies by reviewing their work.
  • Implementation & Maintenance

  • Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
  • Monitor changes and resolve complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution.
  • Provide support by investigating and resolving issues, including complex issues to ensure prompt, effective service.
  • Minimum Qualifications

  • Bachelor's Degree in Computer Science, Computer Information Systems, Information Technology, Electronic Engineering, or a related field.
  • Five years of related work experience with computer systems and applications.
  • Preferred Qualifications

  • Four years of relevant professional experience, or an equivalent combination of education and experience.
  • Experience supporting research computing projects across diverse domains, including data science, analytics, and computational workflows.
  • Familiarity with cloud platforms and services (AWS, Azure, or Google Cloud), including emerging cloud-native research tools.
  • Knowledge of research-focused platforms such as collaborative computing environments, data processing frameworks, or electronic research tools (e.g., electronic lab notebooks).
  • Exposure to containerization, workflow orchestration, and modern application environments used in research contexts.
  • Experience supporting research applications and assisting with software development practices, CI / CD pipelines, and version control systems.
  • Proficiency in at least one coding or scripting language (e.g., Python, R, Bash, or similar) for workflow automation and application support.
  • Familiarity with collaboration and productivity platforms (e.g., Microsoft 365, GitHub, Jira).
  • Ability to contribute to documentation and provide consultation that helps align technical solutions with research needs.
  • Communication Skills - ability to communicate clearly with both technical and non-technical audiences, while being respectful of diverse perspectives.
  • Data Sensitivity and Compliance - familiarity with data protection principles and relevant regulations such as HIPAA and FERPA.
  • Technical Skills and Expected Level of Proficiency

  • Agile Methodology - Intermediate
  • Algorithms - Intermediate
  • Application Programming Interface (API - Intermediate
  • CI / CD - Intermediate
  • Cloud Serverless Computing Architecture - Intermediate
  • Code Review - Intermediate
  • Data Architecture and Design - Intermediate
  • Data Structures - Intermediate
  • Debugging - Intermediate
  • Dev Ops : Intermediate
  • JIRA - Intermediate
  • New Product Development - Intermediate
  • Secure Coding - Intermediate
  • Service Orientated Architecture - Intermediate
  • Software Design Patterns - Intermediate
  • Software Development Life Cycle - Intermediate
  • Software Engineering - Intermediate
  • Unit Testing - Intermediate
  • Classified Title : Software Engineer

    Job Posting Title (Working Title) : Research IT Solutions Engineer (IT@JH Research)

    Role / Level / Range : ATP / 04 / PE

    Starting Salary Range : $73,300 - $128,300 Annually (Commensurate w / exp.)

    Employee group : Full Time

    Schedule : Mon-Fri 8 : 30am-5 : 00pm

    FLSA Status : Exempt

    Location : Remote

    Department name : IT@JH Research IT Solutions

    Personnel area : University Administration

    Total Rewards

    The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education / training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here : https : / / hr.jhu.edu / benefits-worklife / .

    Education and Experience Equivalency

    Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines : JHU Equivalency Formula : 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education / experience required for the respective job.

    Applicants Completing Studies

    Applicants who do not meet the posted requirements but are completing their final academic semester / quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

    Background Checks

    The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

    Diversity and Inclusion

    The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

    Equal Opportunity Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEO is the Law

    https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

    Accommodation Information

    If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https : / / accessibility.jhu.edu / .

    Vaccine Requirements

    Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

    The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

    The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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