Central Scheduling Specialist

Job Description

Job Description

POSITION SUMMARY :

The Central Scheduling Specialist (CSS) will manage all incoming calls, coordinating transfers to the appropriate departments and schedule all patient appointments utilizing EHR and call center software. This role requires excellent customer service skills, strong organizational abilities, and the capacity to work in a fast-paced team environment. The CSS will also be responsible for learning the duties and responsibilities of front desk personnel to provide cross-coverage when necessary, ensuring a comprehensive approach to OSA call center and front desk activities.

Key Responsibilities :

• Call Handling and Patient Scheduling :

Answer and direct all incoming calls professionally and timely.

Provide exceptional customer service and demonstrate the ability to work in a fast-paced team environment.

Complete data entry and manage reporting tools for tracking dashboards as needed.

Key Competencies :

Physical Requirements :

The candidate must be able to sit for prolonged periods, talk, hear, occasionally stand, walk, and use hands for standard computer operations. The position might require occasional lifting / moving up to 10 pounds. Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus.

Work Environment :

This position is based in an office / call center environment with potential interruptions and time sensitivities. Adaptability to a fast-paced, active position is essential.

Required Qualifications :