Marketing Manager
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The Marketing Manager is responsible for directing, supervising, training, scheduling, and motivating Marketing Associates. The main objective is to increase the ship's production of tours by booking guests during onboarding and at Sea days and convert those tours to package sales.
Responsibilities include, but are not limited to :
- Recruit, hire and train marketing professionals and supervisors.
- Oversee daily operations of marketing programs to meet budgeted tour flow.
- Establish an ongoing training plan to implement integrity and enthusiasm in the marketing department and ensure associates are abiding by all guidelines for behavior.
- Work with Senior Leadership to establish written and individual team goals to help achieve and maintain the highest levels of performance.
- Monitor and report performance of marketing at the site level, taking corrective action as required.
- Working as a liaison with onboard leadership to solidify a strong working relationship.
- Assisting Senior Leadership as needed.
Travel Requirements :
Continuous Cruise ShipMust Maintain an active US PassportPre-Boarding Medical may be required (CG-719k)
Minimum Requirements and Qualifications :
Education :
High School Diploma or equivalent or Bachelor's Degree in related field preferredTraining requirements :
Non required but FLA RE License PreferredKnowledge and skills :
Internal Vacation Ownership experience or external timeshare experience in a similar role preferred.Excellent skills regarding creating partnerships, "big picture" analysis, and excellent follow up mandatory.Excellent customer service skills with the ability to service both internal and external customersClear concise written and verbal communication skills mandatoryTrack record of excellent leadership skills and ability to motivate a teamAbility to effectively coach, counsel and motivate direct reportsAbility to efficiently multi-task and negotiate effectivelyDetail oriented and accurate and demonstrated problem solving abilityAbility to carry out responsibilities in accordance with the organization's policies and applicable lawsTechnical Skills :
Proficient in MS Excel and Outlook required;Job experience :
Two plus years marketing experience requiredMarketing expertise specific to timeshare or Hospitality industry preferred.Unless there is a legal requirement, experience will be accepted for the education requirement. Must possess a valid US Passport and maintain up to date for duration of employment in this capacity.
Complexity :
Level of decision making authority :
Complex ~ Decisions impacting other Departments, and decisions impacting associate commissions.Level of autonomy :
Decisions are made within established guidelinesThe impact of his / her decision on the organization :
Decisions may impact tour production and associate expectationsSupervisory responsibility :
Manager will supervise Marketing Coordinators I and II.Scope / Financial Responsibility :
Marketing Manager will assist Senior Leadership in evaluating tour flow trends and make budgetary recommendations.Organizational Relationships :
Must work cohesively with MVAS leadership and crewmates for continuity of business.
Work Environment :
Position will be expected to work on the cruise ship and port to manage the marketing team.
How You'll Be Rewarded :
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include :
MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identity theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with You :
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.