Store Team Leader

Store Team Leader

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcomeboth here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive. L.L.Bean is currently searching for a Store Team Leader to join our team in our Bangor Outlet Store, located in Bangor, Maine. This important position reports to the Store Manager, drives business results, directs team talent, supports store leadership team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

Responsibilities

Customer Experience :

• Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.
• Acts as a Leader on Duty as scheduled to drive conversion and sales.
• Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills.
• Executes and implements all recognition programs including living the legend efforts, in store contests, etc.
• Reviews all forward-looking business events (holidays, promotional weekends, market trends).
• Develops meaningful activations and selling efforts to drive even greater sales results.
• Ensures that the sales floor is full, and all sizes are represented by performing regular size audits.
• Ensures the highest level of fitting room service is occurring driving conversion and UPT.

Training :

Total Store Accountability :

Health and Safety Requirement : Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Education Level : 2-Year Associates Degree

Years of Experience : 2+

Skills and Qualifications :

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.