Field Service Representative

SQS Field Service Representative

The McDonald's Business Unit Supplier Quality Services (SQS) team is composed of subject matter experts dedicated to supporting and enhancing McDonald's ability to exceed product quality and consumer experience goals. The primary objective of this role is to help McDonald's Restaurants deliver Gold Standard quality food to every guest, every visit. The SQS Field Service Representative acts as a hands-on partner, providing professional and timely field support to ensure that products are delivered, handled, and prepared in accordance with specifications and best practices. This position leverages product expertise and system knowledgecombined with across-the-counter (ATC) and behind-the-counter (BTC) insightsto identify opportunities, recommend solutions, and make serving quality food easier.

Duties and Responsibilities

• Drive excellence within the SQS function through improved communication, collaboration, and alignment internally at CHG and externally with McDonald's system partners.
• Provide value to the McDonald's system through open, proactive communication and collaboration with key stakeholders.
• Maintain regular communication and relationships with the following partners :
• Distribution Centers : Ensure Gold Standard quality standards are achieved at the distribution level. Serve as a point of escalation to resolve issues related to supply and product quality.
• Restaurants : Serve as a subject matter expert for assigned product categories. Lead and support training initiatives for new products, core menu items, and Gold Standard Quality expectations. Develop and deliver e-materials and resources to support field execution of quality standards. Provide quality feedback to internal CHG QA teams and McDonald's PMOs / Deployment teams. Manage restaurant-level product complaints, including reviewing and approving credits (PID Product Incident Database) and coordinating with internal QA to identify root causes and improvement opportunities. Identify cost-saving and innovation opportunities at the restaurant level. Support McDonald's initiatives as needed.
• Field Office Teams : Support national and field office initiatives and maintain productive relationships with key stakeholders. Collaborate cross-functionally with other suppliers across the McDonald's system.
• Community Involvement : Support Ronald McDonald House Charities and related community engagement initiatives.
• Performs all other duties as assigned.

Minimum Job Requirements

Knowledge, Skills, and Abilities

Supervisory Responsibilities

Working Conditions and Physical Effort

Expectations

The salary range for this role is : $70,127.00 - $124,487.00. Actual compensation may vary based on job-related knowledge, skills, and experience, as well as geographic location. C.H. Guenther & Son will never offer or pay a wage or salary that is not compliant with applicable local, state, or federal pay laws, including minimum salary thresholds. We also offer a variety of benefits, including health and disability insurance, retirement savings options, flexible spending accounts, employee assistance programs, educational assistance, parental leave, paid time off, and company-paid holidays.