Head of Agent Experience

Job Description

Who We Are

KS Team is one of the top-ranked real estate teams in the country, with over $5B in sales and thousands of families served. We are passionate about delivering unforgettable client experiences and empowering agents to thrive—leveraging AI, automation, and advanced technology to scale results efficiently.

Our culture is built on grit, resourcefulness , optimism, drive, growth mindset, and reliability. Every day brings opportunities to innovate, optimize, and make an impact.

Position Overview

The Head of Agent Experience is responsible for attracting, onboarding, and retaining top real estate talent while cultivating a thriving company culture. This role ensures every agent and staff member feels valued, connected, and supported — from their first interview to years into their career on the team.

You will be the bridge between recruitment, retention, and culture — planning experiences that strengthen engagement, build community, and celebrate success.

Key Responsibilities

🧭 Recruitment & Onboarding

• Identify, attract, and recruit real estate agents aligned with the team’s mission and values.
• Manage the full recruitment lifecycle : sourcing, interviewing, and onboarding.
• Develop and refine onboarding processes to ensure new agents are set up for success within their first 90 days.
• Track recruiting metrics and conversion rates (interviews → hires → retained agents).

💡 Retention & Engagement

🎉 Culture & Event Planning

🧩 Collaboration & Operations

Key Performance Indicators

Ideal Candidate Profile