General Manager
Dear DaphniPhiladelphia, PA, US18 hours ago
Job type
- Full-time
Job descriptionHire, train, and manage staff, including front-of-house (servers, hosts, bartenders, support) Conduct performance reviews, provide feedback, and implement training programs to improve staff skills. Schedule shifts and manage labor costs efficiently. Ensure excellent customer service by addressing customer complaints or concerns and taking proactive measures to enhance customer experience. Monitor guest satisfaction levels, implement customer feedback, and make improvements where necessary. Develop and manage the restaurant’s budget, ensuring the business operates within its financial limits. Oversee inventory and ordering to maintain adequate stock levels and minimize waste. Monitor financial performance, including sales, costs, and profitability, and work to optimize them. Prepare reports on sales, expenses, and other financial metrics, and present them to ownership or corporate leadership. Ensure the restaurant complies with all local, state, and federal regulations regarding labor laws, alcohol service, and food safety. Maintain proper documentation and handle any necessary reporting for inspections and audits. Proven experience as a General Manager - required. Strong leadership, organizational, and multitasking abilities. Excellent communication and interpersonal skills. Strong understanding of financials, budgeting, and forecasting. Ability to work under pressure and handle difficult situations calmly and professionally. Knowledge of food safety standards and best practices. Familiarity with restaurant management software Resy & Toast preferred. Flexibility to work evenings, weekends, and holidays as needed. Bachelor’s degree in hospitality management, business, or a related field. Previous experience in an upscale, fine dining, high-volume restaurant Certification in food safety (e.g., ServSafe)
Schulson Collective attracts restaurant goers from all walks of life, encompassing multiple different cuisines & dining experiences throughout its concepts. Across Center City Philadelphia, our restaurants offer cuisines ranging from Contemporary American & Pan-Asian to Japanese, Oyster Bar, Italian & more. We welcome you to apply to become part of a growing restaurant group & assist in providing top-of-the-line culinary experiences across Philadelphia.
Key Responsibilities :
Operational Management :
- Oversee the day-to-day operations of the restaurant, ensuring all services are delivered efficiently and effectively.
- Manage the dining experience to meet the highest standards of quality, cleanliness, and service.
- Ensure that the restaurant complies with health and safety regulations and food safety standards.
Staff Management :
Customer Service :
Financial Management :
Compliance and Reporting :
Required Skills and Qualifications :
Preferred Qualifications :
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General Manager • Philadelphia, PA, US
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