Branch Operations Specialist - Brandywine MD

Branch Operations Specialist Brandywine MD

Work Schedule : Standard MondaySaturday Branches. Employees are expected to be available to work Monday through Friday between 8 : 00 AM and 6 : 00 PM. On Saturdays, employees should be available to work between 8 : 00 AM and 3 : 30 PM. MondayFriday Only Branches. Employees are expected to be available to work Monday through Friday between 8 : 00 AM and 6 : 00 PM.

Work Location : 15805 Robert Crain Hyw SW Suite A Brandywine, MD 20613. This contractor will float between Brandywine MD, Accokeek MD, Clinton MD, Waldorf MD.

Everest ID : 3009739

• CTH
• Openings : 1
• Bill Rate : $30.80 / hr and $43.12 / hr OT
• 100% onsite
• Can consider US Citizens, Green Card Holders, TN Visa, and Green Card EAD's
• Years of Experience : 1-5 years of overall experience
• Previous financial / banking companies desired

Job Description : Basic Purpose. To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit / debit cards. To perform moderately complex platform banking functions under supervision.

Responsibilities. Analyze, research, and resolve problems and discrepancies related to member accounts / loans. Assist members with submitting consumer loan, overdraft protection, and credit card applications. Counsel current and prospective members about Navy Federal's products and services. Ensure cash and other negotiable instruments are handled properly. Identify opportunities to cross service products and increase product penetration. Perform platform-banking functions. Understand and comply with federal and other regulations relating to financial products and services. Perform other duties as assigned.

Qualifications. Ability to work independently and in a team environment. Working knowledge of savings and checking products, accounts and services. Effective active listening skills to accurately respond to inquiries and account requests. Effective organizational, planning and time management skills. Effective research, analytical, and problem-solving skills. Effective skill building effective relationships through rapport, trust, diplomacy and tact. Effective skill exercising initiative and using good judgment to make sound decisions. Effective skill maintaining composure in a high production and changing environment. Effective skill navigating multiple screens and PC applications and adapting to new technologies. Effective skill performing mathematical calculations and working accurately with numbers. Effective verbal and written communication skills.

Desired - Experience in member / customer service preferably in a call center, retail banking or financial institution. Desired - Experience in working in a credit union environment. EEO Employer. Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview : Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.