Technical Writer (Hybrid) Job at ZipRecruiter in Alexandria

Overview

The Technical Writer supports IT Operations by creating, maintaining, and managing technical documentation for help desk, infrastructure, and enterprise IT systems. This role ensures that documentation and knowledge resources are accurate, consistent, and accessible for staff and end-users across all support tiers.

Responsibilities

• Interviewing subject matter experts (e.g., product developers), observing production processes, and reviewing technical specifications, blueprints, engineering illustrations, and trade journals.
• Creating and revising technical documentation such as procedure manuals, user manuals, programming manuals, service manuals, operational specifications, related technical publications, and policies.
• Reviewing and proofreading documents for clarity, grammar, and accuracy.
• Ensuring all technical documents adhere to agency standards and guidelines.
• Regularly updating and revising technical documents to reflect changes in products, services, or procedures.
• Assisting in the development of new products by providing technical writing support.
• Collecting feedback from end users and stakeholders to improve the quality of technical documents.
• Drafting and disseminating alerts and notifications within the agency.
• Maintaining the knowledge management repository, including internal and user-facing content.
• Creating and updating Knowledge Articles (KAs) stored in ServiceNow to :

Provide solutions to known issues

Network Printer Configuration (On-Prem)

Qualifications

Other Requirements

Company Overview

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001 : 2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

Benefits

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