B2B eCommerce Sales Manager AO7167213
Top skills : Sales skills, customer service skills, detail-oriented and organizationally minded
Schedule : Hybrid. 4 days in office, 1 day WFH
Key Responsibilities / Requirements :
Responsibilities :
- Sell products and solutions, directly to SMBs, mid-market companies, and strategic partners, via B2B Online eCommerce Store
- Identify and qualify business opportunities and sales pipelines with both existing accounts and through autonomously prospecting new accounts
- Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle)
- Track customer requests and status while working with various internal teams to fulfill the need
- Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with B2B eCommerce
- Develop account plans aligned with our customers' strategies, assess their progress and guide them on the journey of transformation to mobility, while growing adoption of the ecosystem (Mobile, Display, TV, Memory and Appliance)
- Ensure 100% satisfaction with all prospects and customers
Background :
Bachelor's degree required3-5+ years experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in Technology companiesA "get it done now" attitude with experience and capability to work in a highly autonomous environmentExperience structuring Sales Agreements, POs, Custom offers, Bundles, Solutions to facilitate a Business DealStrong organizational skills with an ability to create and maintain good sales records and forecasting methodologiesStrong project or program management experience with attention to documentation, tracking and detailsProven ability to develop and maintain effective work relationships, and influence both internal and external stakeholdersAbility to articulate and present our value proposition to target strategic partnersAbility to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detailStrong customer-centric focus / ability to anticipate and react to user needsDemonstrated ability to work collaboratively with diverse teams to achieve necessary resultsDemonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessaryAbility to anticipate how a decision made can affect our customers, partners, ecosystem and operationsExpertise in Microsoft ExcelStrong understanding of current technologies and systems that support the digital ecosystemStrong understanding of eCommerce sites and merchandising