Talent.com
E-Commerce supervisor
E-Commerce supervisorWhole Foods Market • Stamford, CT, US
E-Commerce supervisor

E-Commerce supervisor

Whole Foods Market • Stamford, CT, US
5 hours ago
Job type
  • Full-time
Job description

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store : we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Job Responsibilities :

  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
  • Establishes clear expectations for balancing in-store customer service and completing online orders.
  • Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
  • Seeks awareness of relevant competitors and industry trends.
  • Ensures an effective and efficient response to customer questions, requests, and / or concerns.
  • Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P / 3P partners, e.g., Amazon delivery drivers.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains Team Member safety and security standards.
  • Ensures compliance with relevant regulatory rules and standards.
  • Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
  • Maintains cleanliness of workspaces including staging area and coolers.
  • Maintains security of equipment, e.g., MSRs, phones, currency counters.
  • Proactively identifies process improvement opportunities.
  • Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

  • Ability to perform task management, balancing dynamic customer flows.
  • Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
  • Excellent interpersonal, motivational, team building and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Proficient with email, Microsoft Office, and operations-related applications.
  • Qualifications

  • 12+ months retail experience
  • Physical Requirements / Working Conditions

  • Must be able to lift 50 lbs.
  • In an 8-hour workday : standing / walking 6-8 hours.
  • Hand use : Single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions : bending, twisting, squatting, and reaching
  • Exposure to FDA approved cleaning chemicals
  • Exposure to temperatures
  • 90 degrees Fahrenheit

  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
  • The wage range for this position is $17.00-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire. For additional information, visit our Whole Foods Market Careers site : https : / / careers.wholefoodsmarket.com / benefits.

    At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity / expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

    Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

    Create a job alert for this search

    Supervisor • Stamford, CT, US

    Related jobs
    Product Manager, Digital Commerce

    Product Manager, Digital Commerce

    MoMA • New York, NY, US
    Full-time
    Product Manager, Digital Commerce.The ideal candidate has both a passion for simple, intuitive customer experience and very strong analytical abilities. We're looking for someone who can roll up the...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service & E-Commerce Supervisor - Full Time

    Customer Service & E-Commerce Supervisor - Full Time

    Whole Foods Market • Stamford, CT, US
    Full-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show more
    Last updated: 5 hours ago • Promoted • New!
    Manager, Business Administration

    Manager, Business Administration

    Macy's • Huntington Station, NY, United States
    Full-time
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...Show more
    Last updated: 10 hours ago • Promoted • New!
    Sr. Product Manager, D2C eCommerce

    Sr. Product Manager, D2C eCommerce

    FUJIFILM • Valhalla, NY, US
    Full-time
    Senior Product Manager, D2C E-Commerce.We are seeking a strategic and results-driven Senior Product Manager, D2C eCommerce to own the product strategy and roadmap for personalized photo products on...Show more
    Last updated: 18 days ago • Promoted
    Business Supervisor, Schiaparelli

    Business Supervisor, Schiaparelli

    Neiman Marcus • New York, NY, US
    Full-time
    A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury.With its rich history of showcasing leading and emerging designers, the iconic st...Show more
    Last updated: 18 days ago • Promoted
    Lead, Commerce & Growth Product Analytics

    Lead, Commerce & Growth Product Analytics

    NBC Universal • New York, NY, US
    Full-time
    Lead, Commerce & Growth Product Analytics.NBCUniversal is one of the world's leading media and entertainment companies.We create world-class content, which we distribute across our portfolio of...Show more
    Last updated: 7 days ago • Promoted
    Ecommerce Growth Lead

    Ecommerce Growth Lead

    ZRG Careers • New York, NY, US
    Full-time
    Now Hiring : eCommerce Growth Lead.We craft category-defining non-alcoholic beverages, including : .Mediterranean aperitivo & spritz RTDs. We're already scaling fast in the UK & US through.Shop...Show more
    Last updated: 1 day ago • Promoted
    Ecommerce Merchandising Specialist - Fashion (Norwalk)

    Ecommerce Merchandising Specialist - Fashion (Norwalk)

    24 Seven Talent • Norwalk, CT, US
    Part-time
    Our client, a leading American designer of fine accessories in leather and fabric, is seeking an Ecommerce Merchandising Specialist to join their team in Norwalk, CT. Experience with Shopify is a mu...Show more
    Last updated: 4 days ago • Promoted
    Supervisor, Operations

    Supervisor, Operations

    Northwell Health • West Islip, NY, United States
    Full-time
    Supervises and coordinates staff, and daily operations of practice(s) for a Department / Division or Service Line.Performs diversified administrative responsibilities in the areas of Business Operati...Show more
    Last updated: 4 days ago • Promoted
    Business Supervisor, Celine

    Business Supervisor, Celine

    Neiman Marcus • New York, NY, US
    Full-time
    A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury.With its rich history of showcasing leading and emerging designers, the iconic st...Show more
    Last updated: 30+ days ago • Promoted
    E-Commerce Manager

    E-Commerce Manager

    Whole Foods Market • Stamford, CT, US
    Full-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show more
    Last updated: 5 hours ago • Promoted • New!
    E-Commerce Manager

    E-Commerce Manager

    LOVE CORN • Ho Ho Kus, NJ, US
    Full-time
    Exciting opportunity to join LOVE CORN the fastest growing, emerging new snack brand in the USA & UK.We are seeking a highly motivated and data-driven E-Commerce Manager to lead and grow our online...Show more
    Last updated: 30+ days ago • Promoted
    Ecommerce Manager

    Ecommerce Manager

    LHH • Bergen County, NJ, United States
    Full-time
    One of our clients located in Bergen County, NJ is looking to Hire an Ecommerce Manager.We're seeking a data-driven E-Commerce Manager to lead Amazon, TikTok Shop, retail media, email marketing, an...Show more
    Last updated: 14 days ago • Promoted
    Retail Sales Supervisor, US Flagship, Flatiron, NY

    Retail Sales Supervisor, US Flagship, Flatiron, NY

    Nestle • New York, NY, United States
    Full-time
    At Nespresso, we place people and specialty coffee at the heart of what we do.As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine...Show more
    Last updated: 30+ days ago • Promoted
    Ecommerce Merchandising Specialist - Fashion

    Ecommerce Merchandising Specialist - Fashion

    24 Seven Talent • Norwalk, CT, United States
    Full-time
    Our client, a leading American designer of fine accessories in leather and fabric, is seeking an Ecommerce Merchandising Specialist to join their team in Norwalk, CT. Experience with Shopify is a mu...Show more
    Last updated: 4 days ago • Promoted
    Blood Bank Supervisor (Bethpage)

    Blood Bank Supervisor (Bethpage)

    Catholic Health • Bethpage, NY, US
    Part-time
    By growing in every aspect of patient experience and quality, Catholic Health is becoming the most preferred choice on Long Island. From the bedside to the exam room to training and safety and every...Show more
    Last updated: 11 days ago • Promoted
    In-Store Shopper supervisor

    In-Store Shopper supervisor

    Whole Foods Market • Stamford, CT, US
    Full-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show more
    Last updated: 5 hours ago • Promoted • New!
    Supervisor, Commerce Media

    Supervisor, Commerce Media

    Horizon Media • New York, NY, US
    Full-time
    The Supervisor, Commerce Media reports into the Director, Commerce Media and is responsible for the successful delivery of client's Retail Planning & Optimization. This role offers a hands-on opport...Show more
    Last updated: 21 days ago • Promoted