IT Service Manager, Platform Manager

Three Sisters Federal i s part of the Seneca Nation Group (SNG) portfolio of companies . SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn .

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Three Sisters Federal is seeking a IT Service Manager, Platform Manager. The ITSM Platform Manager oversees the ServiceNow platform supporting enterprise IT operations across IHS. The position ensures that IT service management processes and automation workflows operate effectively and are aligned with ITIL best practices. This role manages system administration, platform development, and performance analytics to enhance customer service and operational transparency.

Key Responsibilities

• Administer and configure ServiceNow modules (Incident, Change, Problem, Knowledge, Request).
• Design and automate workflows and reports to support SLA compliance.
• Coordinate platform releases, upgrades, and integrations.
• Maintain CMDB accuracy and accessibility compliance (Section 508).
• Develop governance and knowledge management documentation.

Basic Qualifications :

Bachelor's degree in Computer Science or Information Systems.

Minimum 7 years of ITSM or enterprise application administration experience.

ServiceNow System Administrator (CSA) certification and ITIL v4 Foundation required.

Demonstrated success leading ITSM process improvement initiatives.

Desired Skills :

ServiceNow

ITIL Framework

CMDB

Process Automation

JavaScript

Reporting & Dashboards

Knowledge Management

Federal Service Delivery

API Integrations.

Equal Opportunity Statement :

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex / gender, sexual orientation, national origin, age, disability, marital status, genetic information and / or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.