Part Time Patient Access Representative Associate

Overview

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Caring. Connecting. Growing together.

Patient Access Representative Associate is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and entering information into an electronic medical record.

Location : 800 E 28th St, Minneapolis, MN 55407

Primary Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and responds to questions regarding financial assistance programs available. Refers complex questions as needed
• Screening and approving patients for financial assistance programs
• Assists and counsels patients with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assist patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

Week 1 : Sunday 7 : 00pm - 3 : 30am; Thursday 7 : 00pm - 3 : 30am; Friday 10 : 00pm - 6 : 30am

Week 2 : Tuesday 7 : 00pm - 3 : 30am; Friday 10 : 00pm - 6 : 30am; Saturday 10 : 00pm - 6 : 30am

Preferred Qualifications

Physical Demands

Note : The sign-on bonus is only available to external candidates. Internal candidates are not eligible to receive a sign-on bonus.

Pay is based on several factors including local labor markets, education, work experience, certifications, etc. In addition to base pay, benefits include a comprehensive package, incentive programs, equity stock purchase and 401k contributions (eligibility applies). The hourly pay for this role ranges from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to equity and fair care across diverse communities. UnitedHealth Group is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED

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