Customer Success Manager

A company is looking for a Customer Success Manager.

Key Responsibilities

Manage user support through various communication channels and drive renewals and upsell opportunities

Engage users proactively, monitor user activity, and drive adoption through automated processes

Analyze customer success metrics and collaborate with cross-functional teams to enhance customer experience

Required Qualifications

2-5 years of experience in Customer Success, Account Management, or a client-facing role

Curious and data-driven, with experience using analytics tools

Strong organizational and time-management skills

Experience with CRM or customer success platforms, preferably Hubspot

Ability to work independently in a fast-paced environment