Customer Success Manager
mablBoston, MA, US- Full-time
Customer Success Manager
Mabl is on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. We enable everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience.
In 2024, mabl was awarded its 5th AI Breakthrough Award, cementing its position as the #1 AI-powered testing platform in the world. While we continue to grow with the pace of technology, we also believe strongly in the value of culture (our most recent internal survey shows that 92% of our employees feel supported by the flexibility of their work, and 97% believe their manager genuinely cares about their wellbeing.)
To continue delivering on our mission of transforming the testing space, we're looking for people to join our team of leaders, experts, innovators, and community builders. Our core values are : drive, authenticity, support, and insight; these are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our most authentic selves to work.
Why We Need You :
Mabl is looking for an experienced Customer Success Manager to focus on our enterprise customers. The ideal candidate will have experience as an Account Manager working with large clients and a passion for building relationships that make customers your biggest promoters.
What You'll Do
- Support customers throughout their journey with mabl to ensure they achieve their goals
- Onboard new customers to the mabl platform including hands-on training and guidance with best practices
- Engage with customer executives and key stakeholders to identify, track, and measure mabl's impact
- Lead Quarterly Business Reviews with commercial clients
- Identify expansion opportunities and partner closely with the sales team to execute
- Facilitate customer retention and the execution of the renewals
- Collaborate with the product team, conducting ongoing product feedback sessions and partnering to translate customer suggestions into product requirements
- Monitor customer health including metrics and usage trends to proactively engage with customers
About You
Working at mabl
Mabl is the enterprise SaaS leader of AI-driven, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That's why customer-centric brands like Liberty Mutual, jetBlue, Intuit, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand.
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