Client Success Manager

ComplyAuto is a RegTech company offering cloud-based software that helps companies enhance their compliance and security capabilities while becoming more efficient and cost-effective. ComplyAuto manages and automates compliance decisions, performing tasks that would normally require manually-intensive processes and human intelligence.

ComplyAuto began as a privacy compliance company for automotive dealers, but has quickly expanded into other verticals and compliance areas including cybersecurity, EHS (environmental, health, and safety), and legal compliance.

If you're a motivated Client Success Manager who is eager to contribute to a variety of projects while enjoying an array of exceptional benefits, we are excited to review your application!

Salary Range : $59,000-$65,000 base pay plus eligible for quarterly bonuses and overtime

Working Hours : Monday through Friday, 9 : 00 AM to 5 : 30 PM EST with a thirty-minute lunch break. This position also requires occasional travel up to 20%, providing the opportunity to engage directly with clients and partners outside the employee's home office. Hours will vary on traveling days based on need.

To assist in minimizing travel, the Company is hoping to hire candidates located in the following states : CT, DE, MD, MA, ME, MI, NJ, NH, NY, OH, PA, RI, and VT.

Benefits :

• 401(k) $1 to $ 1 match up to 5%
• Medical, dental, and vision insurance; we pay 100% of premiums for employee and family
• HSA contribution for qualifying plans
• Unlimited Paid time off and 11 observed holidays
• Full-time remote opportunity, equipment provided

Essential Duties & Responsibilities : The primary objective of a Client Success Manager (CSM) at ComplyAuto is to cultivate robust and enduring relationships with our clients, driving business enhancement and fulfilling cybersecurity and compliance requirements. Success in this role is multifaceted, encompassing client satisfaction and retention, product adoption and expansion, customer education and training, risk mitigation and compliance management, and profound industry knowledge. To achieve these goals, CSMs are engaged in various activities such as customer onboarding meetings, account audits, promoting new products, and consistent follow-up with customers.

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree in any field or associate degree and 3 years of customer service experience any combination of education, experience, and training which provides the following knowledge, skills, and abilities :

Applicants must be authorized to work in the United States and able to provide proof of work authorization within three days of start date. We are unable to sponsor or take over sponsorship of employment visas at this time.

This is a fully remote opportunity, but candidates must reside within the Continental United States. Please note that we are not accepting applications from candidates residing in California, Hawaii, and Alaska for this position.

ComplyAuto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, gender identity, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws.

ComplyAuto is an equal opportunity employer. We participate in the E-Verify program.

Background check required.

Job Posted by ApplicantPro