Job Description
Job Description
Are you looking to grow? So are we! Hector Gonzalez- Farmers Insurance Agency in SANTA ANA, California, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Producer / LSP . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you , apply today!
Benefits
Annual Base Salary + Bonus Opportunities
Flexible Schedule
Dental Insurance
Vision Insurance
Life Insurance
Responsibilities
- Meet new business production goals and objectives as established.
- Develop insurance quotes, make sales presentations, and close sales.
- Process customer policy change requests.
- Handle all incoming claim calls from customers and follow-up.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Share training and education knowledge and expertise with team members.
- Maintain knowledge of new products and services.
- Generating insurance quotes.
- Develop and maintain client relationships.
- Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Maintains phone time or sales quotas as determined by management.
- Grow sales revenue by utilizing phone, email and potential client lists.
- Provides on-going support to insurance clients as needed.
- Stay up-to-date on industry market trends and best practices.
- Attend training and continuing education courses.
- Handle customer renewals.
Requirements
Prior Sales Experience.Professional phone etiquette.Career minded vision.Great Customer Service Skills.Problem-Solving Capabilities.A Property & Casualty insurance license is required.Successful sales background.Ability to tactfully handle stressful and difficult situations.Be capable of handling customer rejection.Strong communication and negotiation skills.Previous work experience in sales, marketing, promotions or telemarketing.Bilingual, fluent in both English and Spanish required.Ability to take initiative, be proactive, and think outside the box.
Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.
Ability to lead and motivate others, set a good example, and inspire others.
Ability to identify and solve problems, think critically, and make decisions quickly.