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Home Improvement Customer Service Representative

Home Improvement Customer Service Representative

Ace Handyman ServicesBallwin, MO, US
30+ days ago
Job type
  • Full-time
Job description

Office Manager - Estimator

Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high-quality craftsmanship and excellent customer service. We're looking for a reliable and detail-oriented Office Manager - Estimator to join our growing team.

Position Summary

The Office Manager - Estimator plays a dual role in the organization, managing day-to-day office operations while also providing accurate project estimates for residential home improvement jobs. This role requires excellent organizational skills, strong communication, and a solid understanding of construction and home improvement processes.

Key Responsibilities

Office Management :

  • Coordinate scheduling of appointments, and crew assignments.
  • Maintain accurate records, including client files, and job documentation.
  • Manage incoming and outgoing communications, including calls and emails.

Estimating :

  • Review project plans, specifications, and customer needs to prepare accurate cost estimates.
  • Source pricing for materials.
  • Prepare and present written estimates and proposals to clients.
  • Collaborate with sales and project management teams to ensure customer satisfaction.
  • Track and update project costs, budgets, and change orders as necessary.

    • Qualifications

  • Proven experience in office management and / or estimating in the construction or home improvement industry.
  • Strong knowledge of residential construction methods, materials, and pricing.
  • Excellent organizational and multitasking abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., ServiceTitan).
  • Exceptional communication and customer service skills.
  • Valid driver's license and reliable transportation for site visits.

    • Preferred Qualifications

  • Experience working with homeowners and a basic understanding of residential building codes.
  • Familiarity with CRM systems and project management tools.

    • What We Offer

  • Competitive salary and benefits package
  • Opportunities for growth and professional development
  • Supportive team environment
  • Paid time off and holidays
  • Health Insurance

    • Compensation : $18.00 - $20.00 per hour

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    Customer Service Representative • Ballwin, MO, US