Customer Service Representative - MO (14956293)

Customer Support Representative

MUST RESIDE IN CENTRAL TIME ZONE The ideal candidate will be responsible for providing customer support related to sales, promotions, installations, and communications. The primary goal is to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, in alignment with consumer laws.

Responsibilities :

• Provide exceptional customer service support across sales, promotions, and installation processes, ensuring a seamless customer experience
• Investigate and resolve customer claims and complaints with fairness, accuracy, and professionalism
• Foster positive customer relationships by maintaining high levels of satisfaction and responsiveness
• Collaborate with internal teams to develop and execute customer education initiatives that enhance product understanding and engagement
• Analyze customer survey feedback to identify trends and implement targeted improvement plans
• Support outside sales representatives by fulfilling service requests and facilitating order-related communications
• Manage inbound calls from a phone queue, maintaining professionalism and efficiency even during peak periods
• Accurately enter and process customer orders using ERP / CRM systems, ensuring timely and error-free fulfillment

Qualifications :

Job Type & Location : This is a contract position based out of St. Louis, MO.

Pay and Benefits : The pay range for this position is $20.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off / leave (PTO, vacation or sick leave).

Workplace Type : This is a hybrid position in St. Louis, MO.

Application Deadline : This position is anticipated to close on Nov 19, 2025.

About TEKsystems : We are partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services : We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.