Credit Specialist

Credit Specialist / Sr. Credit Specialist

About Allstate Floral

Allstate Floral is a leading home dcor company that has become known for its innovative designs and breadth of high-quality artificial flowers and home dcor accessories. Products include decorative flowers, plants, trees, home accents and holiday dcor sold through a broad spectrum of global retailers, distributors, and interior designers. Allstate Floral fosters an energetic work environment of creativity and collaboration. As the leading importer with the largest in-stock decorative flowers, greenery and home decor, Allstate Floral is always looking to recruit and retain exceptional people who are skilled, confident, innovative and committed to providing excellent customer service to buyers.

Position Overview

The Credit Specialist / Sr. Credit Specialist at Allstate Floral are generally responsible for managing debts owed to creditors. This position oversees various operations necessary for resolving client debt repayment and evaluates the credit situation of a customer to identify debtors and credit level.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Process customers' credit application and obtain required documents.
• Analyze and assess customers' creditworthiness.
• File customer credit application.
• Response to credit inquiries from mutual vendors.
• Document customer credit history.
• Check existing customers' credit with mutual vendors as needed for credit term and limit adjustment.
• Reply account credit status inquiries from customers, sales representatives, and internal staff.
• Collect payments from customers.
• Perform customers' account reconciliation and keep customers' account as current as possible.
• Establish and maintain regular communications with customers to accelerate periodic payments.
• Identify delinquent accounts requiring external collection efforts.
• Initiate collection action against debtors who dodge, ignore, or refuse payment after numerous collection attempts.
• Document collection activities.
• File proof of claim for accounts filed bankruptcy.
• Post payments, make bank deposits, and review reports to apply on account credit and collect short payments.
• Research deductions, coordinate with Customer Care and Sales to solve the discrepancies.
• Scan and save copy electronically for all checks, ACHs, wire transfers, and cash deposits.
• Research credit card charge backs and file dispute if necessary.
• Provide Credit Processing with copies of the checks indicating deductions taken on the daily bases for account reconciliation and on account credit application purpose.
• Note payments posted on account.
• Update postdated payments information to customers' account.
• Regular and reliable attendance is essential for this role.

Competencies

Work Environment

This job operates in a clerical office setting. The role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines. When expected to travel to trade shows, the environment becomes the showroom.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This is largely a sedentary role; however, work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires : standing and sitting at will, walking, and bending as necessary; lifting, carrying, pushing, and pulling items up to 35 pounds regularly without assistance and over 35 pounds occasionally with assistance; reaching overhead, at, or below shoulders; gross manipulation with hands and fine manipulation with fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position in our Cerritos, California, headquarters. Business hours are Monday through Friday, 8 : 30 a.m. to 5 : 30 p.m., however, additional or changes in hours may be required to meet work expectations. If requested to travel to trade shows, the expected days and hours of work will change accordingly.

Travel

Travel is primarily locally during the business day. No travel outside of the office is expected for this position.

Required Education and Experience

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary Range

$25.00 hourly

Equal Employment Opportunity

Allstate Floral provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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