Manager, Outside Sales

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

This position leads a geographically assigned team of Residential Connectivity Sales Supervisors and their teams. Responsible for leading and managing the daily operations that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Leads a team of Residential Connectivity Sales Supervisors and their teams.
• Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary / status change recommendations.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Supervisors and their teams.
• Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and or support teams to achieve goals and objectives.
• Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
• Coach to and follow Charter's Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Supervisors
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has detailed understanding of Charters product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

R equired Skills / Abilities and Knowledge

Required Education

Bachelors degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

5+ years' of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS

Preferred Skills / Abilities and Knowledge

Preferred Related Work Experience and Number of Years

WORKING CONDITIONS

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SDT540 2025-62042 2025

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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