Salesforce Business Systems Analyst

The primary focus of this role is on Salesforce fulfillment capability, managing the software fulfillment process within Salesforce and third-party integrations. This position requires extensive hands-on experience in Salesforce business analysis. The ideal candidate will possess excellent functional and business analyst skills, ensuring seamless client interactions while effectively collaborating with cross-functional teams.

This role involves working closely with both Business and Development teams to analyze business requirements and transform them into detailed requirement specifications. Additionally, collaboration with the Middleware and Entitlement Systems team is essential. The candidate must demonstrate flexibility and proactivity to quickly respond to changing project requirements and customer objectives, successfully meeting global goals.

Responsibilities

• Analyze business requirements related to the fulfillment process and suggest improvements for business and system processes.
• Design, prototype, build, document, and support solutions for Salesforce Order Management and Fulfillment capabilities to meet business needs, including configurations, customizations, and integrations.
• Translate business requirements into detailed specifications and oversee the build activities to deliver integrated solutions from the design stage to a functional application, focusing on Salesforce best practices.
• Create and maintain detailed functional documentation for requirement specifications.
• Provide system administration support for customized Salesforce applications, including user permissions, security settings, custom objects, and workflow.

Qualifications

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