Technical User Support Analyst
InteProsMemphis, TN, US11 hours ago
Job type
- Full-time
Job description2+ years of technical support / help desk experience (or equivalent). High school diploma or equivalent required; additional technical education or certifications are a plus. Strong troubleshooting, documentation, and multitasking skills. Professionalism & Customer Service : Strong communication skills, patient problem-solving, and a customer-first approach. Technical Proficiency : Hands-on experience with IT service management tools (ServiceNow preferred), collaboration platforms, and standard desktop applications. Team Player : Ability to work independently while collaborating effectively with teammates. Entry level Full-time Information Technology IT Services and IT Consulting
IntePros is looking for a Technical User Support Analyst to join the IT support team at a Global Medical Device Company. This role is ideal for someone who enjoys problem-solving, delivering excellent customer service, and working collaboratively in a fast-paced environment.
Responsibilities
- Provide first-line technical support in a call center / help desk setting via phone and remote tools.
- Troubleshoot and resolve software, hardware, and network issues for end users.
- Support collaboration tools and IT services, including ServiceNow, Outlook, Microsoft Teams, and Zoom.
- Log, track, and document issues to ensure timely resolution and continuous improvement.
- Work with cross-functional teams (network services, systems engineering, applications development) to restore service and address recurring problems.
- Recommend system / process improvements to reduce user issues.
Required Experience
This position is ONSITE in Memphis, TN and is not available for remote candidates.
Seniority level
Employment type
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Technical Support Analyst • Memphis, TN, US