Automotive Service Manager

Job Description

Job Description

Automotive Service Manager : Lead Our Team to Excellence!

Are you a seasoned leader in automotive service, driven by a passion for exceptional customer experiences and operational efficiency? Our dynamic dealership is seeking a highly motivated Automotive Service Manager to oversee our daily service operations, ensuring top-tier customer satisfaction, streamlined processes, and departmental profitability. This pivotal role involves leading a dedicated team of technicians, service advisors, and support staff, while fostering seamless collaboration across all dealership departments.

If you're ready to drive performance, cultivate talent, and uphold the highest standards in automotive service, we invite you to apply.

Key Responsibilities :

Team Leadership & Management : Directly manage and mentor service department employees (technicians, service advisors, support staff) to ensure peak efficiency and effectiveness.

Customer Experience Champion : Ensure unparalleled customer satisfaction from initial appointment to final vehicle delivery, maintaining transparent communication throughout the service journey.

Inter-Departmental Collaboration : Develop and nurture strong relationships with other departmental managers to guarantee efficient coordination and communication across the entire dealership.

Compliance & Standards : Uphold strict adherence to all relevant laws, regulations, and dealership policies concerning service operations, including safety, environmental, and customer service benchmarks.

Performance Optimization : Monitor departmental performance using key performance indicators (KPIs) and implement corrective actions to continuously improve results.

Inventory & Profitability : Manage inventory levels meticulously and ensure precise record-keeping to minimize loss and maximize profitability.

Business Growth : Develop and execute effective marketing and sales strategies to expand service department business and boost revenue.

What We're Looking For (Qualifications) :

Education : Bachelor's degree in Automotive Technology, Business Administration, or a related field.

Experience : A minimum of 5+ years of proven experience managing an automotive service department or a similar operational role.

Leadership & Communication : Strong, inspiring leadership abilities coupled with excellent communication skills, capable of motivating and guiding a diverse team.

Organizational Acumen : Exceptional organizational skills, with the capacity to expertly manage multiple priorities within a fast-paced environment.

Technical Knowledge : Comprehensive knowledge of automotive systems, diagnostics, and repair procedures.

Tech Proficiency : Proficient computer skills, including a strong understanding of automotive service management software.

Relationship Building : Demonstrated ability to build and maintain effective relationships with customers, vendors, and internal stakeholders.

Driving Record : A valid driver's license and a clean driving record are required.

Join our team and play a crucial role in shaping the future of our service department!