WAREHOUSE LEAD

Warehouse Lead

The Warehouse Lead plays a critical role in overseeing daily warehouse and package center operations while ensuring the safe, accurate, and efficient receipt, movement, staging, and distribution of mail and packages. In addition to performing hands-on warehouse duties, this position supports the Program Manager or Supervisor in organizing, prioritizing, and coordinating workflow, staffing coverage, and operational priorities across warehouse functions.

This role serves as a point of contact during assigned shifts, assisting with task delegation, issue resolution, quality control, and adherence to safety, security, and compliance standards. The Warehouse Lead monitors inventory accuracy, equipment use, shipment processing, and vendor coordination while modeling strong leadership, accountability, and teamwork. The position requires forklift certification, sound judgment, attention to detail, physical stamina, and the ability to balance operational oversight with active warehouse support in a fast-paced environment.

Essential duties include, but not limited to:

• Support the Program Manager in organizing, prioritizing, and coordinating daily warehouse operations, workload distribution, and staffing coverage.
• Lead by example in safely receiving, moving, staging, and distributing incoming and outgoing mail, packages, pallets, and materials.
• Safely operate forklifts and warehouse equipment to load, unload, move, and store materials in compliance with OSHA, safety, and company procedures.
• Maintain active forklift certification and enforce adherence to safety, security, and operational protocols across warehouse activities.
• Inspect, verify, and document incoming shipments to ensure accuracy against purchase orders, delivery schedules, and internal system records.
• Monitor workflow efficiency and package flow, identifying delays, errors, or operational risks and escalating concerns as needed.
• Assist with task assignments, workflow coordination, and real-time problem-solving to ensure timely processing and distribution of materials.
• Serve as the on-site point of contact in the supervisor's absence, addressing routine escalations, questions, and service issues.
• Identify, inspect, and ensure proper handling of fragile items, refrigerated medications, food, hazardous materials, and other specialized shipments.
• Reject, process, or escalate damaged, tampered, misaddressed, or non-compliant packages in accordance with established company protocols.
• Operate, monitor, and troubleshoot warehouse equipment and conveyor systems, ensuring safe and efficient material movement.
• Sort, organize, and stage packages by delivery route, priority, and department, flagging business-critical shipments for immediate attention.
• Research unidentified, misrouted, or unclaimed packages and maintain accurate inventory, shipment, and transfer records using designated systems.
• Pack, label, and prepare outgoing shipments while coordinating with couriers and vendors to ensure accurate and timely dispatch.
• Track and manage inventory levels for shipping supplies, warehouse materials, IT equipment, and stock; report shortages or discrepancies.
• Liaise with carriers, vendors, and internal departments to resolve delivery issues and maintain service and performance standards.
• Conduct spot checks, audits, and quality reviews to ensure inventory accuracy, process compliance, and operational consistency.
• Maintain cleanliness, organization, and safety across warehouse, dock, and staging areas while reinforcing housekeeping standards.
• Assist with equipment moves, office relocations, warehouse projects, and special operational initiatives as assigned.
• Support basic maintenance, troubleshooting, and coordination tasks to ensure smooth day-to-day warehouse operations.
• Model professionalism, accountability, teamwork, and strong customer service when interacting with staff, vendors, and internal stakeholders.