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ServiceNow CSM / FSO Architect

ServiceNow CSM / FSO Architect

Interon IT SolutionsVA, United States
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

ServiceNow CSM / FSO Architect (US Hybrid)

Location : Remote / Hybrid United States

Experience : 10+ Years

Employment Type : W2

Job Description :

Looking for a ServiceNow Architect with deep expertise in Customer Service Management (CSM) and Field Service Operations (FSO) modules to lead design and implementation of scalable solutions for enterprise clients.

Responsibilities :

  • Architect and implement CSM & FSO solutions on the ServiceNow platform.
  • Lead workshops with business stakeholders to gather functional and non-functional requirements.
  • Design data models, workflows, and integrations aligning with ITIL and business processes.
  • Ensure platform scalability, maintainability, and adherence to best practices.
  • Mentor developers and review configuration / custom code.
  • Collaborate with product owners and ServiceNow teams to implement enhancements.

Required Skills :

  • 10+ years in ServiceNow ecosystem, with 5+ years in CSM / FSO implementation .
  • Strong understanding of case management, entitlement, SLAs, dispatch, work orders, and scheduling .
  • Hands-on in Flow Designer, Business Rules, UI Actions, and IntegrationHub .
  • Experience integrating CSM / FSO with CRM, ERP, or external scheduling tools.
  • Solid grasp of data model design, portal customization, and service catalogs .
  • Certifications : ServiceNow CSA, CIS-CSM, CIS-FSO preferred.
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