Sr. Business Analyst Summary :
- San Francisco, NY, Mtn. View, Chicago, Atlanta / Hybrid
- We are seeking a Sr. Business Systems Analyst to bolster our Source to Pay (S2P) tools and systems administration within our global strategic sourcing organization.
This role will play a crucial part in supporting our operations, with a focus on administering and enhancing tools such as Coupa and ServiceNow.
Additionally, the individual will contribute to defining and building requirements for our future tools roadmap.
Responsibilities :
- Provide first level global support for S2P tools and systems via Microsoft Teams, email, and ticketing system.
- Administer user access and permissions within S2P tools.
- Collaborate with stakeholders to understand and address user needs and system issues.
- Work closely with partner teams to ensure accurate data within S2P systems.
- Participate in User Acceptance Testing (UAT) for system rollouts and upgrades.
- Serve as a subject matter expert for S2P tools, providing guidance and training to end-users.
- Contribute to the development of Knowledge Base articles and documentation for internal use.
Basic Qualifications :
- BS / MS degree in a Business Administration, Information Systems, Computer Science, or a related field.
- 6+ years of experience in business systems analysis or systems administration roles.
- 6+ years of experience with implementing or enhancing enterprise software platforms (e.g. Salesforce, ServiceNow, Coupa, Workday).
Preferred Qualifications :
- Familiarity with S2P tools such as Coupa, ServiceNow, and Conga or similar platforms.
- Experience working in a global strategic sourcing organization or within procurement processes.
- Proficiency in troubleshooting and resolving technical issues.
- Familiarity with Agile or other project management methodologies.
- Experience with tools and platforms commonly used in support roles.
- Ability to establish and maintain effective relationships with stakeholders.
- Comfort working in a dynamic, fast-paced environment.
- Demonstrated communication skills with the ability to communicate findings clearly to both technical and non-technical audiences.
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
Suggested Skills :
- Systems Administration
- Troubleshooting
- Communication
- Technical support
- Stakeholder Management
ompensation :
Up to $80.17 / hr (W2 / Non-Exempt / Depending on Location)
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