Field Technical Manager (Bilingual English / Korean) (Queen Creek, AZ)

Field Technical Manager (Bilingual English / Korean) (Queen Creek, Az)

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes home appliance solutions, media entertainment solutions, vehicle solutions, and eco solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

Summary

This role will be based in Queen Creek, AZ and act as a technical and operational liaison between LGEUS PRI Organization and PRI's customer companies (ex : LG Energy Solution), LGEUS HQ and LGE PRI HQ at the US PRI's project site. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of PRI's customer companies. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to PRI's customer companies. Facilitate knowledge transfer sessions, create technical documents and provide relevant training. Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for PRI's customer companies jobsites with applicable HQ personnel. Support of PRI's customer companies via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels. Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LGE PRI HQ technical knowledge sharing to facilitate timely resolution of field related issues.

Responsibilities

• Operation and management of the PRI's project site, including equipment set-up and production, customer service, safety management, and general affairs
• Manages day to day activities of PRI's customer companies
• Utilizes advanced metrics to analyze, develop and implement process development
• Manages expert level LGEUS / HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures
• Responsible for professional technical development of all field technical specialists
• Provide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution
• Serves as technical liaison between LGEUS PRI Organization and PRI's customer companies
• Manage information flow and knowledge transfer sessions for PRI's customer companies
• Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.
• Maintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles
• Provide expert level product support to internal and external customers by researching and providing solutions to challenging field service issues
• Manages installation & service manual validation processverification of manuals via testing in quality / training lab to improve literature for internal and external technical specialists
• Coordinate with technical writing team to insure PRI's customer companies are complete, consistent, concise and unambiguous
• Accompany PRI's customer companies factory engineers in field visits to resolve escalated field technical issues
• Perform testing and evaluates equipment and controls solutions in LGEUS PRI Organization and document findings in distributable format for internal and external customers
• Perform EV battery machine set-up with LGEUS PRI & technical team engineers and partners.
• Communicate directly with PRI's customer companies' production department to coordinate preventive maintenance and troubleshooting in the production area
• Daily production data analysis and report preparation
• Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue
• PRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues
• Maintain records of all preventive maintenance and troubleshooting tasks

Qualifications

Recruiting Range $90,000 - $120,000 USD

Benefits Offered Full-Time Employees

Benefits Offered Temporary / Contractors

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.