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Curbside Express Lead
Curbside Express LeadGiant Eagle • Market District,Sawmill,
Curbside Express Lead

Curbside Express Lead

Giant Eagle • Market District,Sawmill,
30+ days ago
Job type
  • Full-time
Job description

Description

  • Experience Required: 0 to 6 months
  • Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
  • Education Desired: High school diploma or equivalent
  • Lifting Requirement: Up to 50 pounds
  • Age Requirement: At least 18 years of age


Job Responsibilities

  • Administer Team Members'; workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
  • Provide customer service that exceeds requirements for both internal and external guests.
  • Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
  • Respond to guest calls regarding product inquiries, special orders and product requests.
  • Schedule Team Members and delegate work assignments.
  • Provide coaching and feedback to Team Members.
  • Oversee and evaluate training provided to Team Members
  • Attend and conduct daily team huddles.
  • Write department orders, monitor ordering and supervise stocking and receiving.
  • Develop and implement merchandising plans using company guidelines
  • Take an active role in building the store's product assortment.
  • Utilize all available tools to help reduce and eliminate shrink.
  • Comply and perform self-assessments.
  • Pass all internal and external audits.
  • Understand and adhere to the collective bargaining agreement.
  • Develop and maintain communication processes with other departments.
  • Be willing and able to be back up other grocery lead positions.
  • Must be able to work a flexible schedule, which could include nights, weekends and holidays.
  • Maintain safety as the top priority for our Team Members, guests and products.
  • Properly handle products and equipment in accordance with food safety and safety guidelines.
  • Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.
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Curbside Express Lead • Market District,Sawmill,

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