IT Support Technician - Entry Level

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

About the Role :

As a Tier 1 IT Support Technician , youll be the first point of contact for our clients, assisting with technical support, troubleshooting, and issue resolution . This role includes a mix of remote support and occasional onsite visits for clients in the Washington, D.C., Maryland, and Virginia (DMV) area .

What Youll Do :

Respond to and resolve Level 1 IT support tickets via phone, email, and remote tools

Troubleshoot Windows & Mac workstations, printers, and basic network issues

Assist with Microsoft 365 administration (password resets, user management, basic troubleshooting)

Provide basic cybersecurity guidance and enforce security policies

Help clients with software installation, updates, and general IT support needs

Escalate complex issues to Tier 2 / Tier 3 as needed

Document issues and solutions in the ticketing system

What Were Looking For :

1+ years of IT support experience (MSP experience is a plus!)

Strong knowledge of Windows 10 / 11, Microsoft 365, and basic networking

Experience with Active Directory, remote desktop tools, and troubleshooting common IT issues

Excellent customer service and communication skills

Ability to work independently and as part of a team

Located in the DMV area and available for occasional onsite visits