Director of Banquets

Job Description

Job Description

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit http : / / thecolonypalmbeach.com

The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

JOB OVERVIEW :

Supervise, train and ensure the performance of assigned Banquet Staff to ensure efficiency and to exceed guest and meeting planner satisfaction. Ensure accomplishment of all related Banquet orders and catering contracts including collection of remaining balance at the conclusion of the event. Coordinate, organize, and execute all catering and banquet functions. Assist where necessary to provide courteous and professional food and beverage service to guests in compliance with company policies and procedures.

ESSENTIAL JOB FUNCTIONS :

• Maintain complete knowledge of service requirements for assigned functions :
• Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish, and method of presentation.
• Floor plans.
• Particular characteristics / descriptions of wines / champagnes ordered.
• Prices for specified selections on cash functions.
• Groups' names and background.
• Type of functions and expected attendance / guarantee numbers.
• Scheduled hours of service.
• Special requests / arrangements.
• Order of service, traffic flow in room.
• V.I.P.'s.
• Assist with organizing assigned functions and completing preparation work in accordance to departmental standards.
• Follow up on special arrangements to ensure compliance with such.
• Check storage areas for proper supplies, organization, and cleanliness, submit requisitions for supplies.
• Instruct designated personnel to rectify any cleanliness / organization deficiencies.
• Requisition linens / skirting required for designated functions.
• Inspect the scheduled function area / room for cleanliness, working condition, and proper furniture / equipment set up; rectify any deficiencies with respective personnel.
• Meet with the Chef and Stewarding to review scheduled group's menu and equipment requirements. Ensure agreement of delivery times, amounts, and special arrangements. Communicate service needs throughout the function.
• Ensure that assigned staff has reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Assign stations and side work to Servers and Bartenders in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the department's standards and delegate these tasks.
• Oversee set up and break down all equipment for each event and ensure that all equipment is put back in its proper storage place.
• Conduct pre-function meetings with Servers, Bartenders, Captains, and Set-Up Porters and review all information pertinent to set-up and service of the group.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Inspect table, buffet, and bar set-ups; check for cleanliness, neatness, and agreement with group requirements and departmental standards; rectify any deficiencies.
• Meet the Events team, group coordinator / host prior to the function, make an introduction and ensure that all arrangements are agreeable.
• Greet guests upon arrival at function and assist in seating as required by the group in accordance with departmental standards.
• Perform all steps of service in compliance with company standards to achieve excellent guest service and satisfaction.
• Direct Banquet Staff on timing of service throughout the function.
• Communicate additional meal requirements and special requests to the kitchen.
• Ensure replenishment of items as specified on event orders and requested by group contact.
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
• Observe guest reactions and confer frequently with service staff to ensure guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Promote positive guest relations at all times.
• Be familiar with all hotel services / features and local attractions / activities to respond accurately to any guest inquiry.
• Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Total all charges for the group function, prepare check, and present to group contact for payment. Adhere to all cashiering procedures / policies.
• Ensure that unused food is returned to the kitchen, that designated condiments are broken down and properly stored (butter, cream, dressings, etc.), and that all banquet supplies are returned to designated storage areas.
• Direct the final breakdown of the function room and clean up. Ensure all department standards are met.
• Complete all paperwork, checklists, and closing duties in accordance with departmental standards.
• Complete a recap of all functions and communicate to all departments.
• Review status of assignments and any follow-up action with manager and / or on-coming supervisor.
• Ensure all closing duties for staff are completed before staff signs out.
• Provide training, development, professional discipline, and positive support for all Banquet Staff to ensure qualitative standards, growth, and development.
• Prepare weekly schedules for all Banquet Staff. Monitor labor costs.
• Prepare daily / weekly payroll and tip distribution as assigned.
• Conduct interviewing and selection of all departmental positions to ensure consistency in service.
• Maintain positive motivation, morale, and efficiency.
• Provide feedback on staff performance and deliver reviews. Report disciplinary problems and participate in the counseling of employees.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
• Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies. Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
• Remain, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Ensure that the appropriate level of confidentiality and security for all guests and company information is achieved, aiding in creating a feeling of comfort and confidence for guests.
• Maintain high standards of personal appearance and grooming, which include wearing proper uniform and a name tag when working.
• Perform other duties as assigned by supervisor.
• Assist with inventories as assigned.
• Assist with office filing.
• Perform all necessary cleaning assignments.

QUALIFICATIONS :

Education / Experience Requirements :

Physical Requirements :